Scaling Made Simple
Operational friction is exhausting, but it shouldn't define your brand.
For F&B and retail founders feeling buried in the daily grind, Kintsugi Consulting provides the practical systems you need to reclaim your time and scale with ease.
We specialize in identifying the operational bottlenecks that drain your energy and replacing them with clear, functional workflows.
Our approach doesn't just patch up problems; it transforms your business into a resilient, high-performing asset.
By refining your logistics and management structures, we handle the heavy lifting of backend operations.
This allows you to step away from the chaos and refocus on the creative artistry that inspired you to start your business in the first place.
This is where your vision meets sustainable efficiency.
I’m Lesa, and I understand that in the world of retail and hospitality, your time is your most valuable currency. With two decades of experience and 15 business launches under my belt, I’ve mastered the art of building operational systems that actually work for founders, not against them. I don't just hand over a strategy and leave; I get on the floor with you to design and implement bespoke solutions that solve your specific headaches. Whether it's streamlining production or training a management team to lead without you, my goal is to provide the systems that offer you true creative freedom. I work alongside your team as a dedicated ally, ensuring that every gear in your business turns smoothly so you can lead with confidence and grow without the burnout.
Featured Projects
Avaya Stadium
Opening Executive Chef
Opening Executive Chef for 11 kitchens
Created the process and training programs
Hired Sous Chefs and trained them as well
Hired staff
Create the production plan to get it all done x 11kitchens
I opened Avaya as a scratch kitchen with huge outdoor smokers and Argentinian grills when we started
Fun Fact - I clocked 36,000 steps a day there in 1shift.
A curated selection of my creative works, where the ask was high but the rewards for having figured it out were even sweeter.
Multi Unit Urban Coffeebar
Regional Chef
9 units
Executed 3 openings in 1 year
Every space with a different venue, menu, feel
Extremely creative founder / visionary
Super fun place to work
Bright engaged younger staff ready to learn all they could to support operational efficacy
Hired and trained staff in every location
Created excellence standards and operational SOPS for each unique site location
Organic Grocer in East Bay
Troubleshooting Consultant for a business that struggled to get open after 2 yrs
This unit hired me as a consultant to figure out why the chef they hired would not release menus or production plans. !!
They had an affinity and personal relationship with this chef and wanted me to try to work with the chef and get the information with a firm timeline to open.
All staff were frustrated - the business lost money every day they were closed.
I got the business open within 2 mos. with a revamped menu, systems, staff and a phased opening plan after having been closed for 2 yrs.
Too busy to grow? Yes, it’s a thing.
We specialize in mindful listening, seeing through the shadow, and getting to the heart of what’s holding you back.
And then we create the plan with you to get you where you want to be. We don’t just listen, “offer opinions” and leave you with a pile of work you don’t have time for - we dig in along side you, so you can exhale and refocus on what you were born to do - but with more ease. You have final approval and full editorial control of anything we create for you.
We can help you with everything from tracking clients, to social media, to operations that are giving you a headache. And we are great collaborators on positioning offerings. We write great copy with a cache of offerings based on your preferences to roll out when YOU are ready. We aren't here to overwhelm you, we are here to help to grow. Sustainably.
Collaboration builds upon creative energy ~ seeing yourself and your business through someone else’s professional vision can unlock things you couldn’t see yourself.
The best part ~ you have final editorial control of it all, and more margin in your day. Win/Win.
Blending Artistry with Analytical Precision.
With over 2.5 decades of experience at the intersection of food and beverage, retail, and CPG innovation and traditional craft, I have dedicated my career to crafting functional and successful operating and management systems in exciting concepts that empowers and free up creative founders.
I approach every consulting project as a unique opportunity to challenge the status quo, ensuring your business is not just another spot on the map, but a lasting legacy reflective of your creative excellence.
Let's Talk
Fixing any operation requires artistic savvy. An ability to see potential amidst the quagmire of bumpy ops execution with a unique clarity of problem solving to cut through the dealock. This is what we do. We aren’t judging, we just got good at it. We’ve been in the grind and we’ve charted a path through… 15 times before.
lesa@kintsugiconsultancy.com
707.858.9920
WE dig in SO YOU CAN CREATE. LET'S GO!
Bespoke Systems for Your Unique Vision
Discovery Call
Implementation
Iterations
Service End
We start by uncovering the bottlenecks and operational friction stalling your growth.
Our team develops a custom roadmap and timeline tailored to your specific goals and style.
Our core focus areas include:
Boosting team efficiency so you can pivot your focus back to high-level visioning.
Implementing agile, intuitive fixes for your most pressing day-to-day challenges.
From unlocking revenue streams to clearing logistical hurdles, we manage the complexities of your backend on your behalf.
We establish resilient management frameworks that foster autonomous workflows, removing the weight of every minor detail from your shoulders.
We build an environment centered on high-level professional synergy.
After establishing your primary goals, we initiate a precise roadmap for execution.
Our agency specializes in sophisticated operational upgrades, covering key areas such as:
Streamlining production cycles and supply chain logistics
Designing robust management frameworks and leadership pipelines
Identifying new revenue streams and scaling brand footprints
Architecting custom recipe archives and compelling menu narratives
Executing technical kitchen R&D and product testing
Founding high-level SOPs and service excellence standards
Bespoke staff workshops and leadership coaching programs
Strategic inventory management and margin optimization
Enhancing digital storefronts and e-commerce growth
Coordinating large-scale fine touch logistics for catering events
Diagnosing labor challenges and workforce productivity
Building a unified and high-performing company culture
With systems in place, we focus on continuous calibration to ensure every workflow remains in perfect harmony with your goals.
Our approach is hands-on; we are on the floor, not just delivering reports from the sidelines.
We don’t just delegate a to-do list—we take ownership of the implementation and adjust in real time.
Should your needs require specialized external tools, we manage the integration by overseeing the right experts and ensuring absolute transparency and accountability.
We remain your dedicated partners until every friction point is resolved and your business achieves smooth, lasting momentum.
At handover, we deliver a comprehensive transfer of bespoke assets and workflows to guarantee seamless continuity.
Our partnership wraps with a strategic closing session and a formal ninety-day audit, allowing us to assess performance and fine-tune your systems as your premium brand scales toward its next evolution.